• 10DLC (10-Digit Long Code): A registered and approved 10-digit phone number used for business messaging in the U.S.
• The Company: Refers to Prime Max Group/Sonic Speed, the provider of the messaging service.
• End User: Any individual receiving SMS/MMS messages from Prime Max Group/Sonic Speed.
• Message Campaigns: Business-related SMS/MMS communications sent through our platform.

2. Compliance with 10DLC Regulations

• All messaging campaigns must be registered with the appropriate mobile carriers and adhere to their guidelines.
• Messages must comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws.
• Consent is required before sending messages to end users. Opt-in must be obtained through an approved method.
• Opt-out mechanisms must be provided in every message (e.g., “Reply STOP to unsubscribe”).
• Messages must not contain prohibited content, including but not limited to spam, fraudulent activity, illegal substances, or misleading promotions.

3. Message Content Guidelines

• Messages must be relevant to the registered campaign use case.
• No misleading, deceptive, or harmful content is permitted.
• Carriers may filter or block messages that violate compliance requirements.

4. User Responsibilities

• Users must ensure they have obtained explicit consent before sending messages.
• Users are responsible for maintaining accurate records of opt-in and opt-out requests.
• Users must comply with carrier policies, including daily sending limits and prohibited message types.

5. Enforcement & Violations

• Violation of these Terms may result in message blocking, carrier fines, or service suspension.
• Repeated violations may lead to account termination.
• The Company reserves the right to update these Terms as needed to comply with regulatory changes.

6. Opt-In & Opt-Out Policy

• Opt-In: Users must obtain consent before sending messages. Common methods include web forms, SMS keyword confirmation, or written agreements.
• Opt-Out: Users must provide recipients with an option to unsubscribe. A recipient may reply STOP at any time to be removed from messaging lists.

7. Data Privacy & Security

• User data is handled according to our Privacy Policy.
• We do not sell, share, or misuse end-user data.
• All data is secured using industry-standard encryption methods.

8. Limitation of Liability
Prime Max Group/Sonic Speed is not responsible for carrier filtering, message delays, or technical issues beyond our control. Users assume full responsibility for compliance with 10DLC requirements.
9. Amendments
These Terms may be updated from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
For any questions regarding 10DLC compliance, please contact us at sales@primemaxg.com.

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Privacy Policy for Prime Max Group/Sonic Speed.

Effective Date: April 14, 2025

Prime Max Group/Sonic Speed (“Prime Max Group”, “Sonic Speed”, “we”, “us”, or “our”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.primemaxg.com and interact with our services, including SMS/text messaging communications. Please read this policy carefully.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.
• Demographic Information: Age, gender, preferences.
• Device Information: IP address, browser type, operating system.
• Usage Information: Pages visited, links clicked, time spent on our website.
• Communication Information: Messages you send us, and your interaction with SMS/text services.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide customer support.
• Send administrative information, promotional messages, and alerts.
• Improve website functionality and user experience.
• Comply with legal obligations.
• Conduct analytics and improve marketing efforts.

3. SMS/Text Messaging Policy

When you opt in to receive SMS/text messages from Prime Max Group/Sonic Speed, you agree to the following terms:

• Opt-In: You can opt in by texting a designated keyword (e.g., “START”) or through our website.
• Messages: You may receive messages related to appointments, updates, promotions, or other relevant information.
• Message Frequency: Varies by user interaction.
• Message & Data Rates: Standard carrier message and data rates may apply.
• Opt-Out: You can cancel at any time by replying STOP to our number. You will receive a confirmation that you have unsubscribed and will no longer receive messages.
• Help: For assistance, reply HELP, call us at 626-443-2443, or visit https://primemaxg.com/contact-us/.
• Data Usage: We do not share, sell, rent, or trade your mobile number with third parties for marketing purposes.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers who help us operate our website and services.
• Law enforcement or regulatory agencies, if required by law.
• Third parties in connection with a business transfer or merger.

5. Data Security

We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of receiving marketing communications.
• Disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: 626-443-2443
• Website: https://primemaxg.com/contact-us/
• Mailing Address: [9457 Rush Street, South El Monte, CA 91733]

By using our website and services, you consent to the practices described in this Privacy Policy.

The post Privacy Policy appeared first on Prime Max Group.